At Tositos, we strive to ensure your satisfaction with our products and services. This Return Policy explains the terms under which returns or replacements may be issued.
- Order Cancellations
1.1 Before Preparation: Orders can be canceled before food preparation begins for a full refund.
1.2 After Preparation: Once food preparation has started, cancellations are not permitted.
- Return Eligibility
2.1 Incorrect or Defective Items: If you receive an incorrect or defective item, please contact us within 24 hours for a return or replacement.
2.2 Perishable Goods: As our products are perishable, returns are only accepted for incorrect or defective items.
- How to Request a Return
To request a return, please contact us at algorithmfoodworks@gmail.com with your order details and the reason for the request. Our team will review your request and process the return if it meets our criteria.
- Return Process
Approved returns will be processed through our designated return process.
Please follow the instructions provided by our team.
5. Non-Returnable Items
We do not accept returns for:
– Items that are not reported as defective within 24 hours of delivery.
– Perishable goods unless they are incorrect or defective.
- Contact Us
For any questions or concerns about our Return Policy, please contact us at algorithmfoodworks@gmail.com