At Tositos, we strive to ensure your satisfaction with our products and services. This Refund Policy explains the terms under which refunds or replacements may be issued.
- Order Cancellations
1.1 Before Preparation: Orders can be canceled before food preparation begins for a full refund.
1.2 After Preparation: Once food preparation has started, cancellations are not permitted.
- Refund Eligibility
2.1 Incorrect or Defective Items: If you receive an incorrect or defective item, please contact us within 24 hours for a refund or replacement.
2.2 Late Delivery: If your order is delivered significantly late due to our fault, you may be eligible for a partial or full refund.
- How to Request a Refund
To request a refund, please contact us at algorithmfoodworks@gmail.com with your order details and the reason for the request. Our team will review your request and process the refund if it meets our criteria.
- Refund Process
Approved refunds will be processed through the original payment method (Razorpay). Refunds may take 5-10 business days to reflect in your account, depending on your bank or payment provider.
5. Non-Refundable Items
We do not offer refunds for:
– Orders that are canceled after food preparation has started.
– Items that are not reported as defective within 24 hours of delivery.
- Contact Us
For any questions or concerns about our Refund Policy, please contact us at
algorithmfoodworks@gmail.com